Operations
Automated Teller Now Available in Pavia City
Automated request handling now available for testing.
Cissonius (domi)··2 min
We’re happy to let you know of a feature we are currently testing within Pavia City: Automated Teller.
Since we first launched our feedback surveys, the availability of tellers was consistently cited as a number one pain point for our clients. Being a Teller is a huge commitment, and for a number of the volunteer players who take the mantle, it can quickly become inconvenient. We have worked to address teller availability by opening more branches and onboarding more Tellers. Across the Q3 period of 1 July to 30 September, all Tellers globally saw 4,754 requests, up 25.8% from Q2. The number of branches receiving requests rose from 28 to 31.
Of those requests, 4,747 were approved or cancelled. The median wait until approval or cancellation was 1m 29s, with a 90th percentile (P90) of 1h 30m 32s.
| Quarter (UTC) | Requests raised | Branches receiving requests | Median wait | P90 wait |
|---|---|---|---|---|
| Q2 · 1 April–30 June | 3,779 | 28 | 1m 14s | 39m 10s |
| Q3 · 1 July–30 September | 4,754 | 31 | 1m 29s | 1h 30m 32s |
The median wait is skewed by Tellers who can action their own requests. In Q3, 1,782 of the 4,244 approved requests (42.0%) were approved by the person who raised them, with a median wait of 23 seconds. For requests approved by another Teller, the median wait was 2m 38s and P90 was 45m 58s. Of these requests, 198 (8.1%) took more than an hour to approve.
| Branch and approver | Approved requests | Median wait | P90 wait | Over 1 hour |
|---|---|---|---|---|
| All branches · approved by requester | 1,782 | 23s | 2m 54s | 0.6% |
| All branches · approved by another user | 2,442 | 2m 38s | 45m 58s | 8.1% |
| Pavia City · approved by requester | 764 | 33s | 2m 49s | 0.5% |
| Pavia City · approved by another user | 1,531 | 2m 43s | 38m 56s | 6.7% |
During this same period the Pavia City bank branch received 2,566 requests, by far the busiest of branches, accounting for 54.0% of all requests. This was more than five times the next busiest branch. Of its requests approved by another Teller, 102 took more than an hour.
| Branch | Requests raised | Share of network requests |
|---|---|---|
| Pavia City | 2,566 | 54.0% |
| Pavia Bedford | 503 | 10.6% |
| Bank of Zirakdum | 225 | 4.7% |
| Bank of Cortesia | 166 | 3.5% |
| Groveheart | 147 | 3.1% |
| All other branches (26) | 1,147 | 24.1% |
| Network total | 4,754 | 100.0% |
To ease the burden placed on our tellers, we are today launching Automated Teller, an automated way to manage your deposits and withdrawals when in Pavia City. Available now in testing, the branch allows you to deposit up to 2 stacks of diamond blocks (1,152 diamonds, deposited in diamond form) and withdraw up to 100 diamonds. These numbers are subject to revision as we investigate the usage of this new feature.
If available, the Automated Teller can be accessed via the branch Pavia City - Automated Teller. Once your deposit or withdrawal is raised against this branch, you’ll receive a DM from the Automated Teller bot with a confirmation of your request and send you the instructions for how to get your diamonds.
This feature is currently in a test phase, so there may be changes to how it operates or issues. If you spot any issues if you do use it, please open a #contact-mg ticket!